Please do not contact the Practice regarding your arranged hospital appointments.
Information to Help you
If we have confirmed that you have been referred and you are waiting for your ROUTINE appointment at the hospital.Then Please ring 01563 827070 and ask the Referral Management Service to check where your routine appointment is (see below).
About the Referral Management Service
The Referral Management Service (RMS) is based at University Hospital Crosshouse, and is responsible for booking outpatient clinic appointments for a range of specialties and locations.
When patients contact the service – whether it is to confirm, change or cancel an appointment – we will aim to answer all calls as quickly as possible. However, at times when staff are particularly busy dealing with calls, callers will be placed in a queue and will be answered as soon as a member of staff becomes available. We will let you know where you are in the queue. You can also request a call back if the line is busy, and you can’t wait for your call to be answered.
When calling the service, please make sure that you have your appointment letter to hand, as we will ask for your name, date of birth, contact telephone number and your Community Health Index (CHI) number. Your CHI number can be found under the date of your letter. By having these details to hand, we can manage your call quickly and effectively.
The contact details for the Referral Management Service can be found on all outpatient appointment letters. If you need to contact the service, call 01563 827070.
Callers should note that all calls made to and from the Referral Management Service may be recorded for training or monitoring purposes. If you do not wish your call to be recorded, please let the member of staff who is dealing with your call know.
Have you been seen by a speciality in hospital and need to know your results/plan or next appointment?
Please call the number contained in your clinic letter you received so you can speak to the hospital speciality secretary to help with your query.
We can not expedite appointments unless there is a genuine reason to do so!
If you have been referred to a specialist and would like more information, in the first instance please contact the service provider directly.