{"id":8795,"date":"2020-11-05T15:30:17","date_gmt":"2020-11-05T15:30:17","guid":{"rendered":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/?page_id=8795"},"modified":"2022-12-03T10:13:26","modified_gmt":"2022-12-03T10:13:26","slug":"online-services","status":"publish","type":"page","link":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/clinics-and-services\/online-services\/","title":{"rendered":"Online Services"},"content":{"rendered":"\n<p>You can now access a variety of services online&nbsp;without having to phone or visit the surgery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Online services offered<\/h2>\n\n\n\n<ul><li>Booking and cancelling appointments<\/li><li>Ordering repeat prescription<\/li><\/ul>\n\n\n\n<p>Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.<\/p>\n\n\n\n<p>They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Complete the online form \u2013 Patient only<\/h2>\n\n\n\n<p><strong>Please note:<\/strong>\u00a0if you wish to register for online services, to access your repeat prescriptions, appointments etc., you are also required provide evidence of your ID, which you can upload on our online form. Once this has been verified, we will issue the necessary documentation for online services, within seven working days or more. Please note we look closely at all applications for access to make sure they are genuine.<strong>\u00a0Each family member requires separate log in details.<\/strong> Access can also be withdrawn at any time if there are concerns about patient confidentiality.<\/p>\n\n\n\n<p>Alternatively you can ask\u00a0reception for your\u00a0unique\u00a0access code. Once you have the access code, you can then register.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.patientaccess.com\/\">Register for Patient Access<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/your-record\/keep-us-up-to-date\/register-for-online-services-form\/\">Submitt your Registration request for online services<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Patient Access Video Tutorials<\/h2>\n\n\n\n<p><em>Please note some of these services may not yet be available at the Practice. Please check with reception.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/support.patientaccess.com\/video-tutorials\">Patient Access video tutorials<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Tools and apps<\/h2>\n\n\n\n<p>List of self-management tools and apps that have been developed or approved by NHS Scotland.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.nhsinform.scot\/care-support-and-rights\/tools-and-apps\">Get your tools and apps<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Abuse of the Online System<\/h2>\n\n\n\n<p>Abuse of the system includes, but is not exclusive to the following:<\/p>\n\n\n\n<ul><li>Sending needless or abusive messages to the Practice<\/li><li>Repeatedly booking and cancelling appointments&nbsp;<\/li><li>Repeatedly booking appointments over a short period of time<\/li><li>Booking&nbsp;appointments and not attending them&nbsp;<\/li><li>Any offensive or abusive messages through the service&nbsp;<\/li><li>Requesting prescriptions that you do not need.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Proxy access<\/h2>\n\n\n\n<p>If you are the parent of any children under the age of 12 you will need to fill in a \u2018proxy\u2019 access form to view their details. You can also grant access to a carer if you wish.Further information about Proxy Access<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Security<\/h2>\n\n\n\n<p>We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.<\/p>\n\n\n\n<p>Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can now access a variety of services online&nbsp;without having to phone or visit the surgery. Online services offered Booking and cancelling appointments Ordering repeat prescription Our online services are quick, easy and convenient to use from a smartphone, tablet or computer. They will save you time and help you take more control of your &#8230; <a title=\"Online Services\" class=\"read-more\" href=\"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/clinics-and-services\/online-services\/\" aria-label=\"Read more about Online Services\">Read more<\/a><\/p>\n","protected":false},"author":6577921,"featured_media":6474,"parent":642,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"uagb_featured_image_src":{"full":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e.jpg",1600,1063,false],"thumbnail":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e-150x150.jpg",150,150,true],"medium":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e-300x199.jpg",300,199,true],"medium_large":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e-768x510.jpg",768,510,true],"large":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e-1024x680.jpg",1024,680,true],"1536x1536":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e-1536x1020.jpg",1536,1020,true],"2048x2048":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e.jpg",1600,1063,false],"mailpoet_newsletter_max":["https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-content\/uploads\/2019\/12\/spvhcbuki6e-1320x877.jpg",1320,877,true]},"uagb_author_info":{"display_name":"Editor","author_link":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/author\/gary-genpra\/"},"uagb_comment_info":0,"uagb_excerpt":"You can now access a variety of services online&nbsp;without having to phone or visit the surgery. Online services offered Booking and cancelling appointments Ordering repeat prescription Our online services are quick, easy and convenient to use from a smartphone, tablet or computer. They will save you time and help you take more control of your&hellip;","publishpress_future_action":{"enabled":false,"date":"2024-05-20 07:12:55","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/8795"}],"collection":[{"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/users\/6577921"}],"replies":[{"embeddable":true,"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/comments?post=8795"}],"version-history":[{"count":1,"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/8795\/revisions"}],"predecessor-version":[{"id":10009,"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/8795\/revisions\/10009"}],"up":[{"embeddable":true,"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/pages\/642"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/media\/6474"}],"wp:attachment":[{"href":"https:\/\/www.riversidemedicalpractice.scot.nhs.uk\/wp-json\/wp\/v2\/media?parent=8795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}